Shipping and delivery

How quickly will my order ship?

Once an order is received it takes 1 to 2 days to be processed - this is not included in the shipping time frame 📦 Standard delivery time is 4-6 days after the order has been shipped and 1-3 days if…

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My order was damaged. What should I do?

We're so sorry your order arrived damaged, and we will certainly make it right! 💛 Use the contact form below to reach out to us and be sure to have your order number, as well as any photos of the dam…

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My tracking information says delivered, but it never arrived.

Oh no! We’re so sorry to hear that! 😔 Please wait 48 hours, as sometimes the tracking can show the package was delivered before the carrier actually makes the delivery. Additionally, make sure to loo…

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How much is Route premium package protection?

Route premium package protection is $0.98 for all orders under $100 and 1.5% of the total cost for orders over $100.

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Where is my order?

Once an order has been processed, it can take up to 2 business days before tracking information is available. If it's been more than 2 business days, let us know using the form below and we'll be mor…

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What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen…

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How do I file a claim with Route?

After checkout, you will receive a confirmation email from Route with a link to submit a claim for the order. You can also file a claim through Route’s claim portal by clicking here! Note: Make sure…

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